Dhruv Shah Elevated to Senior Vice President, CX at FCB/SIX India

Dhruv Shah has advanced to Senior Vice President, CX at FCB/SIX India, where he is set to lead innovative customer experience strategies. With his proven expertise in CX, Dhruv’s promotion marks a new chapter in his journey within the digital and customer engagement landscape. His dedication to driving impactful CX solutions at FCB/SIX India underscores his commitment to excellence in the field.

Before stepping into his new role, Dhruv served as Vice President – CX at FCB/SIX India, where he enhanced customer engagement strategies and strengthened brand connections. Dhruv’s in-depth knowledge and leadership in CX have laid a solid foundation for his success in this elevated role. His previous ten-year tenure at Kinnect, where he held roles such as Vice President – Web Strategy & Organic Search and Head of UI/UX, Web & SEO, reflects his expertise in digital transformation and operational strategy.

In addition to his work at Kinnect, Dhruv’s experience spans roles in project management and client engagement with companies like Axioned and EuroRSCG 24×7. His multifaceted background in CX, web strategy, and client engagement makes him well-prepared to propel FCB/SIX India’s CX initiatives forward. Congratulations to Dhruv Shah on this well-deserved promotion, setting an inspiring example for CX leaders in the industry.