Mihir Kothari Joins Simple Logic IT as Sr. Manager – Service Assurance, Bringing Decades of Operations & Delivery Expertise

Mihir Kothari has recently joined Simple Logic IT Private Limited as Senior Manager – Service Assurance, marking a significant step in his professional journey spanning over two decades across service delivery, client management, and operations leadership. In his new role, Mihir is responsible for ensuring seamless alignment between client expectations, organizational capabilities, and deployed talent, solidifying Simple Logic IT’s reputation for operational excellence and service accountability.

Prior to his move to Simple Logic IT, Mihir served as Head of Service Delivery and Director – Operations & Delivery at Brainwires Infotech Pvt. Ltd., where he played a transformative role in steering strategic IT staffing initiatives and scaling delivery performance across a geographically dispersed team. Under his leadership, Brainwires successfully expanded client servicing frameworks and optimized operational efficiencies through structured processes and cross-functional collaboration.

Mihir’s career foundation includes key stints at some of the most respected global organizations such as American Express, Tech Mahindra, and Encore Capital Group, where he was instrumental in process improvements, collections management, and legal operations. These roles sharpened his expertise in stakeholder engagement and service assurance—skills that now underpin his approach at Simple Logic IT.

With a Bachelor’s degree from University of Lucknow, Mihir brings a rare blend of hands-on operational experience and people-first leadership to the table. At Simple Logic IT Private Limited, his mission is clear: to be the trusted conduit between clients and execution teams, ensuring timely resolution of service concerns while maintaining a healthy and performance-driven work environment for resources on the ground.

As Mihir Kothari steps into this impactful role, Simple Logic IT stands to benefit from his unwavering commitment to operational integrity, customer-centricity, and workforce support—values that resonate strongly with the company’s long-term service assurance goals.